Where can I find a size guide?
To check your size, please use our product description for further details.
Can I get custom sizes if the size is not stocked online?
Unfortunately, custom sizes are not available through the Pub Pride store.
I have not received an order confirmation email, what shall I do?
If you have not received an order confirmation right away, please check your spam email folder.
If you have not received your order confirmation by the morning of the next working day then please Contact Us and we will double check that your transaction went through and send across your order confirmation to you.
Can I change or amend an order when it’s been placed – (size, address etc..)
Oops, ordered the wrong size? Depending at what stage your order is being processed, we cannot guarantee that your order can be amended.
However, if you have accidentally entered your delivery address incorrectly, please Contact Us as soon as possible. Depending on the status of your order, we cannot guarantee we can update the delivery address of your order, however we will always try our best.
How much is delivery and when will my order be delivered?
Please view our Shipping Information page for all the info you need.
Just a quick note, some products may have a slightly longer lead time to our standard delivery times due to being bespoke or made to order. Although, this would be highlighted on the product page or those products.
Can I track my order?
Depending on which shipping method you choose at checkout, you will receive a tracking reference with your despatch notification from us by email.
I am missing an item from my order?
If you did not receive an item where you have been notified of despatch then please Contact Us and a member of the team will look into this for you.
Faulty/Incorrect Item Received
Sorry to hear you have received an incorrect or faulty item. Please follow our Returns Policy for further instructions.
I would like to return an item
For all things returns, please view our Returns Policy for further details.
What payment options do you offer?
Here’s our selection of secure payment gateways and payment methods:
Maestro, Mastercard, VISA, Shop Pay, Apple Pay and Google Pay.
We also have accelerated payment options available with Paypal.
What currencies can you take payment in?
Our website currency is in Great British Pounds (GBP) but we can accept payments worldwide. The exchange rate will be determined by the banks and international credit and debit card issuers.
How long does it take for a refund to be processed into my account?
If your return has been approved for refund, please allow up to 10-14 working days for your refund to be processed. The funds will be refunded back onto the payment method you used to place your original order.